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AAL Newsletter

Listening requires more than just your ears

by Valeria Maltoni, Conversation Agent, Feb. 1, 2017

When you listen, try to understand the point the person is trying to make rather than biding your time until you can speak, writes Valeria Maltoni. To improve your active listening, she suggests taking notes while a person is speaking, which helps engage more of the senses and can lead to better retention.


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Dr. Tandra Atkins

NYU Lutheran Medical Center

"The AAL team has enhanced my knowledge and decision making tools, objective analysis, and creativity in a radically changing health care environment."